High-Tech Solutions for High-Touch Pharmacies

Pharmacist assisting a customer
Spend less time on Rx admin and more time on patient care.

OVERVIEW

Improve patient experience without picking up the phone
Celerity is a customer service tool that improves patient experience and helps independent pharmacists practice at the top of their license.
  • Reduces time spent on administrative tasks
  • Increases successful fill rates
  • Drives medication adherence
  • Improves patient satisfaction + loyalty
RX Celerity patient-facing web app

BENEFITS

Efficient
Automatically identifies causes for prescription claim rejections and initiates patient outreach in real-time.
Seamless
Works with existing pharmacy tools and workflows, no app downloads required for your team or your patients.
Trusted
Patients communicate directly with your trusted pharmacy brand through secure, HIPAA-compliant messaging
Customizable
Tailor message content, frequency, and timing to customize your patient experience.
Patient using their phone to interact with pharmacy
Hang up on prescription rejections
Celerity identifies rejections and automatically notifies patients of their prescription status — giving them insight into the hard work your team is doing behind the scenes. No phone call required.
Meet your co-pay copilot
Celerity automatically identifies available manufacturer assistance programs and guides patients through the enrollment process — reducing phone calls, faxes, and paperwork at the pharmacy while increasing patient access.
Pharmacist assisting a patient
Pharmacy tech using Celerity dashboard
Bring clarity to the queue
Celerity’s simple dashboard allows you to understand prescription rejection status, review the patient outreach queue, identify manufacturer assistance and co-pay program availability, and initiate patient messages — all at a glance.
Celerity pharmacy dashboard

How IT WORKS

1
Celerity connects to your existing pharmacy tools
Celerity connects to your pharmacy’s PMS system, allowing the technology to automatically detect prescription rejection codes. There’s no need to adjust your normal tools or workflows.
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2
Configure your branding and settings
Messages can be customized to suit your customer experience and will be delivered under your pharmacy’s trusted brand. Celerity fades into the background.
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3
Rejections trigger proactive patient alerts
When Celerity identifies a rejection, it automatically initiates a message to the patient via their channel of choice alerting them of the issue and guiding them through a HIPAA-compliant, personalized, web experience.
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4
Patients receive education and assistance programs
Once HIPAA consent is granted, patients can learn more about their prescription status, any manufacturer programs that may be available, and undertake guided co-pay enrollment with an easy, step-by-step wizard. All without calling the pharmacy.
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5
Track activity in real-time
Celerity’s dashboard surfaces available manufacturer assistance programs, tracks rejected script status, outbound patient communications, patient message engagement, and allows staff to send custom messages to patients.
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OUR STORY

We believe medication access shouldn’t be an insider’s game
"In 2021, my nephew urgently needed medication. When access to the prescription was delayed due to a prior authorization, my sister’s only options were to wait to start the therapy or pay the $800 out-of-pocket cost. Luckily, I knew to contact the manufacturer and was able to find a program that reduced her out-of-pocket to $50. My familiarity with this niche space meant that I knew what to do — but most people don’t. Celerity is designed to guide all patients through this confusing space and accelerate their access to critical medications."
Brad Sheely, Co-Founder of Celerity

FAQS

What is RxCelerity?
Celerity is a tool designed to help pharmacies deliver better customer service experience to their patients.
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Why did I receive a text message?
If you received a message containing a Celerity link, your pharmacy has signed up for our service and  there is an update about your prescription.
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What happens when I click the RxCelerity link in the text message?
When you click the link in your message, you’ll be guided to a secure web portal where your pharmacy can share more information about your prescription status, delays, or savings opportunities.
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Are RxCelerity messages safe?
Yes. We’re authorized by your pharmacy to send messages. We follow HIPAA regulations and protect your private information with encryption.
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Is RxCelerity HIPAA-compliant?
Yes, we are bound by all HIPAA regulations.
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How did RxCelerity get my phone number?
If you received a message containing an RxCelerity link, that means that your pharmacy has signed up for our service and we are authorized to send messages on behalf of your pharmacy.
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Can I stop receiving RxCelerity messages?
If you no longer wish to receive messages, simply reply to any Celerity message with the word “STOP.” This will update your notification preferences and prevent future messages from being sent.
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PARTNER WITH US

Request early access
We’re onboarding a limited number of independent pharmacies in early 2024.
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